Job Description

Job ID#: 36810

Title: CRM And Lifecycle Marketing Manager

Duration: 6 months

Start Date: 6/16

Location: Remote

W2/C2C: W2 Only

Job Description:
Strategy:
Understand key drivers in campaign workflow to achieve ambitious engagement, retention, and reactivation goals
Identify gaps in current workflow and devise actionable plan to improve it
Maintain line of sight across key lifecycle pillars (onboarding/engagement) and bubble up insights on what is working vs. what is not
Execution:
Prioritize efforts across multiple countries and stakeholders
Build, execute, and monitor ad-hoc campaigns and customer journeys across email and push
Ensure all comms are translated and deliver the best customer experience
Innovation:
Focus on efficiency and automation in order to prevent manual or redundant effort in the various countries
Define an op and support model to support additional countries
Measurement:
Work with Strategy, Management, and Foundations team to ensure we develop a set of reporting metrics that we can share with a high degree of confidence given the lack of statistical power for International, and can be produced as we won't have capacity to manually calculate metrics for each county
Legal:
Routinely engage with Legal and ensure all CRM efforts are approved as regulations vary country by country
Stay Informed on Industry Trends:
Stay up-to-date with industry trends, competitor activities, and emerging opportunities in CRM and Lifecycle Marketing
Sharing knowledge on industry trends, competitor activity, innovations and opportunities
Recommend and implement best practices to stay competitive in the market

Requirements:
3+ years of CRM experience including email, push and in app notifications, and SMS
Experience managing CRM program intake and workflow management
Experience building and executing complex CRM campaigns with multiple cross-functional stakeholders (e.g., Product Managers and Product Marketing Managers)
Experience with enterprise level CRM platforms (e.g., Salesforce Marketing Cloud, Iterable, Braze, etc.)
Solid understanding of basic HTML for email, email best practices & industry standards
Comfortable setting up & executing experiments (A/B, MV) to track business impact, analyzing the data and extracting key insights
Exceptional written and verbal communication skills
Meticulous attention to detail and the ability to work towards tight deadlines
Strategic thinker that is able to synthesize and prioritize inputs from various perspectives to create an actionable plan
Skilled at working cross-functionally and cross-culturally, a self-starter and a quick
DeWinter Group and Maris Consulting is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We post pay scales which are based on our client pay ranges. DeWinter, Maris, and our clients have the right to modify the requirements of the role which can impact the pay ranges posted.

Job Tags

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