Digital Printing Company - Print Estimator/Customer Service Job at BOSTON BUSINESS PRINTING INC, Boston, MA

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  • BOSTON BUSINESS PRINTING INC
  • Boston, MA

Job Description

Job Description

Job Description

Benefits:

  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
We are seeking a dedicated and enthusiastic Printing Estimator/Customer Service Representative to join our team. Must know printing . In this role, you will be the first point of contact for our clients, providing exceptional service and support. The ideal candidate will possess strong communication skills and a passion for helping others, ensuring that every customer interaction is positive and productive.

Duties

  • Respond to customer inquiries via phone, email, in a timely manner.
  • Estimate jobs through our printing software, follow up and enter orders
  • Assist with outbound calling to follow up on customer inquiries or issues.
  • Maintain a professional demeanor while demonstrating excellent phone etiquette.
  • Ensure high levels of client satisfaction by addressing concerns promptly.
Skills

  • Must know Printing
  • Strong data entry skills with attention to detail.
  • Excellent verbal and written communication abilities in English; bilingual skills are a plus.
  • Experience in print estimating and client services or customer support roles is preferred.
  • Familiarity with office software and computerized systems.
  • Ability to manage multiple tasks efficiently while maintaining quality service.
  • Strong problem-solving skills and the ability to work independently or as part of a team.

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