Job Description

Core Responsibilities:
Provide technical support: Answer user inquiries, troubleshoot hardware and software problems, and guide users through solutions.
Troubleshoot and diagnose: Identify the root cause of technical issues and implement appropriate solutions.
Document and track issues: Log all incidents, including descriptions, troubleshooting steps, and resolutions, for future reference.
Escalate complex issues: Forward unresolved problems to higher-level IT personnel for further investigation and resolution.
Maintain and update knowledge base: Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
Provide training and guidance: Assist users with basic IT skills and provide guidance on using company software and hardware.
Follow up on resolved issues: Ensure that users are satisfied with the solutions provided and follow up on any outstanding issues.
Maintain accurate records: Keep detailed records of all support requests, including the problem, solution, and resolution time.
Monitor system performance: Monitor system performance and identify potential problems before they escalate.
Stay current with technology: Keep up-to-date with the latest IT trends and technologies.
Communicate effectively: Communicate clearly and concisely with users, both verbally and in writing.
Provide excellent customer service: Be patient, helpful, and understanding when dealing with users who may be frustrated or unsure of how to use technology.

Job Tags

Similar Jobs

FocusGroupPanel

Work At Home Data Entry Remote Position Administrative Assistant Job at FocusGroupPanel

We appreciate you checking us out! Work At Home Data Entry Research Panelist Jobs - Part Time, Full TimeThis work-from-home position is ideal for anyone with a diverse professional background, including administrative assistants, data entry clerks and typists, customer...

Leading Reach Inc

Business Development Representative BDR Job at Leading Reach Inc

...Looking For:This is a 100% remote position .LeadingReach is seeking a highly motivated, tech-savvy, and outgoing Business Development Representative (BDR) to join our dynamic team. If youre energized by creative problem-solving, have a knack for connecting with...

First Solutions Group

Service Desk Technician Job at First Solutions Group

...Service Desk Technician I (Graveyard Shift) Location: Polk County, FL (On-site) Type of Role: ** Contract to Hire (6+ months... ...the overnight shift. About the Role We are seeking an entry-level Service Desk Technician I to join our team in Polk County, FL...

The Medicus Firm

Physician / Radiology - Breast Imaging / Alabama / Permanent / Academic Breast Imaging Radiology on the Gulf Coast Job Job at The Medicus Firm

...minimum fellowship stipend with the ability to sponsor H1B and J1 visas Community Highlights: Located on the Gulf Coast,... ...attractions Recognized as the "2nd Best Summer Destination in 2023" by USA Today An international airport scheduled to open in Spring 202...

The Call Firm, LLC

Data Analyst Job at The Call Firm, LLC

We are looking for a highly skilled Data Analyst to join our growing team! As a Data Analyst, you... ...to support business strategies. * Work closely with teams to define key performance... ...Benefits: -Remote Work Flexibility: Work from home and enjoy a flexible schedule. -...

Help Desk Specialist (Entry Level) Job at DigiFlight, Inc., Columbia, MD

SzVDNVZKakRZb1RpKzdmS21NZUhJTW1XcGc9PQ==